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FAQs

What is your refund policy?
All sales are final.  Defective items are eligible for exchange.  


How long will it take for CNVC to fulfill my order?
We have a very small bookstore staff, and although it is our ultimate goal to get orders out quickly, it does not always happen.  Please be aware that it can take up to a week before items are sent.  


Why am I charged extra customs when ordering outside of the United States?
Customs and import duties are applied once the shipment reaches its destination.  These charges are the responsibility of the recipient and will vary from country to country.  Contact your local customs office for details. 

What happens if my order isn't delivered?
Orders returned to CNVC for reasons that are outside our control (non-deliverable, inaccurate address provided, unclaimed by the recipient, etc) will not be eligible for a refund of the shipping charges.  If you request a re-shipment of items that were returned for reasons outside of our control, you will be responsible for paying the new shipping costs.

What if I need my items quickly?
If you have a time-sensitive request, please take this into account when placing your order and choosing your shipping method.  A surcharge may apply for special considerations.

If you have questions about order processing or delivery times, or if you wish to determine if we can expedite an order, please email us.  If it is urgent or you wish to discuss options not offered on the website, you may call our office and speak to the CNVC Bookstore representative at (505)244-4041, toll free 1-800-255-7696 (This number only applies within the USA and Canada).  Office hours are Monday-Friday, 9:00 am - 4:00 pm MT, except on USA national holidays.

Are big purchases processed differently? 
As we have a small facility, we may not carry large quantities of specific products in-house.  Large orders may require more time to fulfill.  When placing an order, please allow for extra processing time.  

If you have any questions, please email bookstore@cnvc.org.